Instant Messaging Making Business Communication Secure

Effective communication is paramount to a company’s success in delivering its goals, but so is security. It is important to secure instant messages for business use since there will be instances when sensitive information is relayed through these platforms, and failure to keep them safe will result in legal repercussions. If you are a business owner searching for more methods of SMS monitoring and securing, check out our suggestions below:

Use some of the Most Secure Messaging Apps

Most businesses often use the most accessible messaging platforms like SMS, Skype, and Facebook Messenger to communicate within the workplace and with customers. While there’s nothing inherently wrong with these options, they may not be secure enough foryour data.

We recommend several platforms for business use:

  • Signal Messenger– is known as one of the most secure messaging applications, with end-to-end encryption, disappearing messages, and many more
  • Telegram – cloud-based and VoIP with end-to-end encryption
  • WhatsApp – end-to-end encryption and generally safe despite ownership by Meta
  • Microsoft Teams Chats – strong cybersecurity and end-to-end encryption that can be integrated into your business systems
  • Viber – one of the most popular platforms for business communications; end-to-end encryption and self-destructing messages

Use Multi-factor Authentication Processes

The default security system used by businesses is passwords. Using passwords can be considered obsolete and weak when protecting company messages due to increased phishing and hacking attacks. Technology quickly evolves, and so do cybercriminals.

Instead of making your employees remember numerous codes to access their accounts, try integrating multi-factor authentication (MFA) into your messaging platforms. MFA procedures require users to input different credentials before granting access, such as PINs, IDs, fingerprints, voice recognition, and many more.

Avoid using Public Wi-Fi

Sometimes you need to send a message outside the office and connect to the internet. Many places offer convenient public Wi-Fi connections but are not secure.

Using public internet connection puts you at significant risk of network snooping, log-in credentials vulnerability, and conversation interception. Public Wi-Fi is also a favorite for hackers looking for their next victim, so do not connect to these unsecured networks as much as possible.

Use an Instant Messaging Archive Solution

Regulatory compliance can be hard to navigate, but one solution is the best go-to for many businesses in various industries.

Using an instant message archiver lets you capture all the messages your company sends and receives regularly, then store them in a database for later use. Archivers keep you safe from legal consequences and can increase trust from your customers. You can gain access to archiving software from reliable third-party providers.

LeapXpert is dedicated to helping businesses maintain responsible communications and utmost compliance. With their efficient archiving solution, you can be assured your business is in good hands. Get in touch with LeapXpert for more information.

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